1. Information We Collect
We may collect information you provide directly, including your name, phone number, email address, pet’s name, pet breed, appointment preferences, grooming instructions, and any notes you choose to share when booking services or contacting us. If you purchase from our boutique, we also collect order details such as shipping address, billing information, and product selections.
We automatically collect limited technical information when you browse our site, such as browser type, device information, approximate location derived from your IP address, pages viewed, and referral data. This helps us keep the website secure, understand performance, and improve the shopping and booking experience.
2. How We Use Your Information
- To confirm and manage grooming appointments, respond to inquiries, and provide customer support.
- To process boutique orders, arrange delivery, and communicate about purchases.
- To personalize recommendations for services and textile-inspired accessories that may suit your pet.
- To improve our website, protect against fraud, and maintain reliable operations.
- To send service-related messages, such as appointment reminders, order updates, and important policy notices.
3. Sharing Your Information
We do not sell your personal information. We may share information with trusted service providers who help us operate our website, process payments, deliver packages, or send communications on our behalf. These providers are expected to use information only as necessary to perform their services.
We may also disclose information if required by law, to protect our rights, to prevent fraud, or to respond to a lawful request from public authorities.
4. Cookies and Analytics
Our site may use cookies or similar technologies to remember your preferences, keep the booking flow functioning smoothly, and measure how visitors use the website. You can adjust cookie settings through your browser, though some features may not work as intended if cookies are disabled.
5. Data Retention and Security
We keep personal information only for as long as necessary to provide services, complete transactions, comply with legal obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect the information we store, but no method of transmission or storage is completely secure.
6. Your Choices and Rights
You may request access to, correction of, or deletion of certain personal information by contacting us. You may also opt out of non-essential marketing communications at any time by using the unsubscribe instructions in our emails or by writing to us directly.
7. Children’s Privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can address the matter promptly.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
58-14 80th Street
New York, New York 11379
USA
Have a question before booking?
Our team is happy to explain how we handle your details, your pet’s care notes, and your order information. Visit our Contact page or book with confidence today.